Privacy Policy

Adventure Powersports & Outdoor

Last updated: 12.10.2026

1. About this policy

Adventure Powersports & Outdoor Pty, trading as Adventure Powersports & Outdoor (“we”, “us” or “our”), respects your privacy.

This policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, purchase products or use our services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply to us.

Website: [insert website address]

2. Personal information we collect

Depending on your dealings with us, we may collect:

  • Your name, address, email address and telephone number.
  • Enquiries, correspondence and communication preferences.
  • Purchase, payment, delivery and transaction information.
  • Details of vehicles and equipment you own, purchase, trade in or have serviced, including registration numbers, vehicle identification numbers and service history.
  • Information needed for bookings, test rides, warranty claims, repairs and product recalls.
  • Identification information, such as driver licence details, where reasonably necessary for a transaction, test ride or legal requirement.
  • Information you provide when requesting a finance or insurance referral.
  • Website usage information, including your IP address, browser, device details, pages visited and interactions with our website.

We collect only information reasonably necessary for our activities. If we need to collect sensitive information, we will seek your consent unless the law permits or requires collection without it.

3. How we collect information

We generally collect personal information directly from you when you:

  • Complete a website form or make an online enquiry.
  • Contact us by telephone, email, social media or in person.
  • Request a quote, purchase a product or arrange delivery.
  • Book servicing, repairs or a test ride.
  • Make a warranty claim or request a finance or insurance referral.
  • Subscribe to marketing communications or enter a promotion.

Where appropriate, we may also collect information from your authorised representative, manufacturers, distributors, finance or insurance providers and other parties involved in supplying products or services to you.

You may make general enquiries anonymously or using a pseudonym where practicable. If you do not provide information needed for a particular transaction or service, we may be unable to complete it.

4. How we use personal information

We use personal information to:

  • Respond to enquiries and provide quotes.
  • Process purchases, payments, deliveries and bookings.
  • Provide servicing, repairs, after-sales support and warranty assistance.
  • Maintain customer and vehicle or equipment records.
  • Communicate about orders, appointments, safety issues and product recalls.
  • Arrange finance or insurance referrals at your request.
  • Send permitted marketing communications.
  • Improve our website, products and customer service.
  • Manage complaints, prevent fraud and meet legal obligations.

We will use or disclose your information for other purposes only where permitted by law, including where you have consented.

5. Who we share information with

Where necessary for the purposes described above, we may disclose personal information to:

  • Manufacturers, distributors and suppliers for orders, warranties, servicing and recalls.
  • Couriers and delivery providers.
  • Payment processors and financial institutions.
  • Finance brokers, lenders or insurers where you request a referral.
  • Providers of website hosting, IT support, customer management, booking, accounting and marketing services.
  • Professional advisers, including accountants and lawyers.
  • Regulators, government agencies and law enforcement bodies where required or authorised by law.

We take reasonable steps to limit disclosures to information needed for the relevant purpose and to require service providers to protect information they handle for us.

6. Finance and insurance referrals

If you ask us to assist with a finance or insurance enquiry, we may share relevant information with the provider you authorise us to contact.

That provider’s handling of your information is governed by its own privacy policy and collection notices. Any additional privacy notices or consents required for the referral will be provided separately.

7. Cookies analytics and advertising

Our website may use cookies and similar technologies to operate website features, remember preferences, understand visitor activity and measure marketing performance.

[Before publication, identify the tools actually used, the information they collect, their purposes, relevant provider privacy links and available cookie or advertising controls. Remove references to features your website does not use.]

You can manage or disable cookies through your browser settings. Disabling some cookies may affect website functionality.

Where tracking information identifies you or can reasonably be linked to you, we treat it as personal information.

8. Marketing communications

We may send news, offers and product updates where we have your consent or are otherwise permitted by law.

You can unsubscribe using the option provided in our marketing messages or by contacting us. We will action unsubscribe requests within the applicable legal timeframe.

Opting out of marketing does not prevent us from sending necessary communications about your orders, servicing, warranty matters or safety recalls.

9. Overseas disclosure

Where we disclose personal information overseas, we will take the steps required by applicable Australian privacy law to protect it.

10. Storage and security

We hold personal information in electronic systems and, where relevant, paper records. These may include systems operated by our service providers.

We take reasonable technical and organisational steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

No system can guarantee complete security. If a data breach occurs, we will investigate and respond, including notifying affected individuals and regulators where required by law.

We retain personal information for as long as reasonably needed for the purposes for which it was collected and to meet legal obligations. When it is no longer needed, we take reasonable steps to destroy or de-identify it, subject to any legal retention requirements.

11. Access and correction

You can contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding. We will respond within a reasonable period.

There is no fee to make a request or to correct information. If a reasonable charge applies to providing access, we will explain it in advance.

If we refuse a request where legally permitted, we will explain the reasons, unless the law prevents us from doing so, and tell you how to complain.

12. Privacy complaints

If you have a concern about how we have handled your personal information, please contact us using the details below. Explain what happened and the outcome you are seeking.

We will review your complaint, make any necessary enquiries and aim to respond within 30 days. If we need more time, we will explain why and provide an update.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner, where the matter falls within its jurisdiction:

Website: https://www.oaic.gov.au

13. External websites

Our website may contain links to other websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

14. Changes to this policy

We may update this policy as our practices or legal obligations change. The current version will be available on our website and will show its last updated date.

You can contact us to request a free copy in another accessible format.

15. Contact us

For privacy enquiries, access or correction requests, or complaints, contact:

Adventure Powersports & Outdoor
Legal entity: Adventure Powersports & Outdoor Pty Ltd
ABN: 40 634 191 012
Email: admin@adventurepso.com.au
Phone: 02 6652 6000
Postal address: 11 Sandstock Road Kempsey NSW 2440